Refund policy

💍 Return & Exchange Policy

We want you to be fully satisfied with your purchase. If for any reason you are not, you may initiate a return or exchange through our website within 14 calendar days of receiving and signing for your item.

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🔁 Exchange Policy

• Items must be returned in original condition, unworn, undamaged, and with all original packaging, tags, certificates (if any), and documentation.

• Customers are responsible for the cost of insured shipping both to and from our location for exchanges.

• Exchanges are limited to the same product category (e.g., ring for ring, necklace for necklace). If you'd like to exchange for a different category, a 5% category-change fee will apply, based on the original purchase price.

Price Differences:

• If the new item is higher in price, the customer must pay the difference. Charges will be applied to the original payment method.

• If the new item is lower in price, customers may choose between:

  • A store credit for the difference (valid for 1 year). After 1 year, a 15% restocking fee will be applied to the remaining balance and the rest refunded.

  • A direct refund at the time of exchange, with a 10% restocking fee deducted from the difference.

Gold Price Disclaimer:

• Gold prices fluctuate, and we do not credit more than the original purchase price if the price rises.

• If gold prices drop, the credit value of your item may decrease proportionally, but not by more than the percentage drop in gold value.

Example: If gold drops by 10%, an item originally valued at $200 may be credited at $180.

⚠️ Note: Exchanges do not apply to gold coin or bullion purchases.

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💸 Return Policy

• Returned items must be in original condition as described above.

• A 10% restocking fee will be deducted from your refund, in addition to any applicable shipping and insurance costs.

• Refunds will be made to the original payment method:

  • Credit/debit card: Refund processed to the same card.

  • Cash, check, Zelle, money order, or other methods: Refund will be initiated within 3 business days of verification.

Chargebacks:

• If a customer initiates a chargeback without following our return procedure, an additional 10% fee will be deducted to cover administrative and legal costs associated with the dispute.

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📝 Important Notes

• The restocking fee applies to all returns, including dissatisfaction or shipping damage. Please ensure you are comfortable with this policy before making a purchase.

• We conduct multiple inspections of every product before shipping to ensure quality and authenticity.

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📞 Return & Exchange Procedure

To begin your exchange or return process, please contact us directly:

Phone: xxx-xxx-xxxx
Email: x@xx.com

Our team will guide you through the required steps and help make the process as smooth as possible.

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✅ Policy Summary